Effective Date: 17 May 2026

Adigrow Sdn. Bhd. ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.adigrowfoods.com) and utilize our contact forms to submit inquiries regarding our food additives and texturizing solutions.

This policy is formulated in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website and submitting your information to us, you consent to the data practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you express an interest in obtaining information about our products (e.g., Technical Data Sheets, bulk pricing) or our OEM/contract manufacturing services.

The personal information that we collect depends on the context of your interactions with us and the website, but commonly includes:

• Identity Data: Your full name, job title, and company name.

• Contact Data: Your email address, phone number/WhatsApp/WeChat ID, and country of operation.

• Inquiry Data: Information you provide in the message box regarding your manufacturing needs, product applications (e.g., dairy, bakery, sauces), and specific ingredient requests.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, operating system, and browsing behavior, through standard website analytics (e.g., Squarespace analytics).

2. How We Use Your Information

We use the personal information collected via our website for the following primary purposes:

• To Respond to Inquiries: To directly reply to your requests for quotations, Technical Data Sheets (TDS), Halal/HACCP certifications, or general product information.

• Business Communication: To communicate with you regarding ongoing or potential B2B transactions, OEM service consultations, and order fulfilment.

• To Improve Our Services: To analyze website usage trends and improve our website's layout, content, and user experience.

• Administrative Purposes: For internal record-keeping, data analysis, and to manage our relationship with your company.

3. Disclosure of Your Information

We respect your privacy. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following situations:

• Third-Party Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website and conducting our business, such as our web hosting provider (Squarespace) and our professional email hosting provider (Google Workspace). These parties are bound by strict confidentiality agreements.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable Malaysian laws, governmental requests, a judicial proceeding, court order, or legal process.

• Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us (such as utilizing SSL encryption for data transmission on our website), please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Retention of Personal Data

We will only retain your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, or as long as we have an ongoing legitimate business need to do so (for example, to maintain our trading records or resolve disputes).

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Your Rights (Access and Correction)

Under the PDPA, you have the right to:

• Check whether we hold your personal data and request access to it.

• Request the correction of any inaccurate, incomplete, or outdated personal data.

• Withdraw your consent for us to process your personal data (subject to legal or contractual restrictions).

8. Contact Us

If you have questions or comments about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:

Adigrow Sdn. Bhd. (1096740-P)
29, Jalan PJU 1A/13
Taman Perindustrian Jaya
Ara Damansara
47301 Petaling Jaya
Selangor, Malaysia

Email: contact@adigrowfoods.com